Terms and Conditions

Returns & Exchanges 🤍

We want you to love your purchase from Saga Store. If something isn’t quite right, here’s how returns work:

🕒 Return Timeframe

• Items purchased online can be returned within 14 days of receiving your order.

• The item must be unused, unworn, and in original condition, with all tags attached.

• Returns made after 14 days unfortunately cannot be accepted.

🚫 Items That Cannot Be Returned

For hygiene and safety reasons, we cannot accept returns on:

• Earrings and other hygiene-sensitive items

• Gift cards

• Sale or discounted items (unless faulty)

🔁 Exchanges

• Exchanges are only available in our physical store.

• Online purchases returned by mail can be refunded or issued as store credit, but direct exchanges are not available online.

💰 Refunds

• Once your return is received and inspected, we’ll process your refund as quickly as possible.

• Refunds are issued to the original payment method or as store credit, depending on your preference.

• Shipping costs are non-refundable, and customers are responsible for return shipping.

🛠 Faulty or Damaged Items

If your item arrives faulty or damaged:

1. Contact us as soon as possible sagastore@sagastore.is

2. Include photos of the item and the issue

3. We’ll help you with the next steps

Faulty items are, of course, covered under consumer protection laws.

📦 How to Return an Item

1. Make sure your item meets the return conditions

2. Pack it securely in its original packaging

3. Send it to the return address below

📍 Return Address:
Saga Store
Banakastraeti 11, 101 Reykjavik, Iceland 

We recommend using a tracked shipping service, as we can’t be responsible for lost return parcels.

💬 Need Help?

If you have any questions about returns, feel free to contact us — we’re happy to help!

📧 Email: sagastore@sagastore.is
📍 Or visit us in-store : Saga Store, Bankastraeti 11, 101, Reykjavik, Iceland